Legal termsTerms and Conditions

Terms and Conditions - Chalets1066

1. DEFINITIONS

The following terms are defined as follows in this document:

• “Agreement”: Refers to the Terms and Conditions set out in this document, as well as any invoice or payment/reservation document applicable to your stay.
• “Client(s)”: Refers to the person, group of people, or organization renting accommodation or any other service from the Company or a Provider.
• “The Company”: Refers to SARL Vacances aux Chavannes, 1771 Route des Chavannes, 74260 Les Gets, France. Please note that the trade name of SARL Vacances aux Chavannes is Chalets1066.
• “Chalet” or “Apartment” or “Accommodation”: Refers to the property that has been reserved for the specified dates.
• “Group Leader”: Refers to the person in whose name the reservation is made.
• “Group”: Refers to all persons staying in the accommodation or using the services reserved by the Group Leader, whose names must be explicitly listed on the client dashboard.
• “Accommodation Manual”: Refers to the document titled as such, providing specific information about the reserved accommodation. It is available on the client dashboard in electronic format (accessible on a smartphone, tablet, or computer), and the client has the option to print it as a PDF.
• “Client Dashboard”: Refers to the online system owned by the company, which the client can use to enter the required personal information, view invoices, check pending payments, and order additional services. Upon making the initial reservation, the client will have access to this online dashboard. It is the client’s responsibility to reset passwords and ensure access to this system.
• “Para-hotel Services”: Involves renting a furnished property with the provision of significant hotel-style services.

 

2. GENERAL

These general terms and conditions apply to all contracts for the rental of accommodation or services provided by the company to the client. Before the start of the accommodation booking or the provision of a service, the company will provide the client with a booking confirmation specifying the accommodation and/or services reserved and the price to be paid. All reservations are subject to these terms and conditions.

3. BOOKING

Reservations must be made on the company’s website. The client has the option to hold a 48-hour reservation before paying the deposit. The 30% deposit paid by the client to confirm the reservation cannot be considered as a down payment in the sense of Article L 214-1 of the Consumer Code. After the 48-hour period and without receiving the deposit, the reservation will automatically be canceled.

It is possible to extend automatically canceled reservations for up to 4 days at the discretion of the company.

• Reservations made more than 8 weeks before arrival: 30% deposit must be paid to confirm the booking. The total amount is due 8 weeks before arrival.
• Reservations made less than 8 weeks before arrival: The full amount of the booking is due to confirm the reservation.

It is highly recommended that clients take out travel insurance in case of unexpected cancellations or subscribe to Trustiway® Insurance during the booking process.

4. BOOKING FEES

Booking fees are applied at 1.5% on the accommodation amount as well as on any additional services or products added to the reservation.

5. OCCUPANTS

The names of all people staying in the property must be provided at the time of booking or added/modified up to 3 days before arrival, on the client dashboard.

• Child: A person under 18 years old at the time of the stay.
• Adult: A person who will be 18 years old or older at the time of the stay.
• Baby: A person who will occupy a baby bed and will not be counted as an occupant in the reservation, as they do not require a bed within the accommodation.

You can modify the number of people and the names of the group members up to 3 days before arrival on the client dashboard.

6. TOURIST TAX

The tourist tax is already included in the reservation amount. The client agrees to provide the exact number of children and adults participating in the stay at the time of booking or modify it if necessary on the client dashboard.

7. CANCELLATION POLICY

In the case of a request to cancel a stay, the client must send a written cancellation notification via email in PDF format, signed by the reservation holder, specifying the following information:

• The date the document was created
• Their full name
• The name of the reserved property
• The dates of their stay (arrival/departure)
• The statement of their cancellation request
• Their signature

Cancellation less than 8 weeks before arrival:

• If the property is not re-rented: The total payment, which has already been made, is retained, and no refund will be issued.
• If the property is re-rented: A full refund will be issued, and the company will deduct administrative fees of €150.

Cancellation more than 8 weeks before arrival:

• If the property is not re-rented: The 30% deposit is retained.
• If the property is re-rented: A full refund will be issued, and the company will deduct administrative fees of €150.

Applies in winter:

• Reservations can only be made from Saturday to Saturday (unless short stays are available), meaning the entire week may potentially be re-rented.
• In the case of short stay bookings, which allow the initial week reservation to be extended by a few extra days, the company will refund the prorated period that was re-rented.

The company will contact the client after the initial reservation period has passed to confirm whether the same period has been re-rented or not. If applicable, the company will proceed with the refund as mentioned above.

Applies in summer:

Clients may arrive and depart any day of the week, provided there is a minimum of 4 consecutive nights. This means that in the event of a reservation cancellation during summer, the company will refund the prorated period that was re-rented.

8. MODIFICATION POLICY

If the client wishes to modify their reservation, they must notify their request by email, and it will be processed subject to availability by the company. Administrative fees of €150 will be applied.

Applies in winter:

• If the client wishes to extend their stay by one or more weeks, they must pay the remaining balance immediately after the modification request if this request is made less than 8 weeks before arrival.
• If the client decides to change their stay dates to a more expensive week, they must pay the difference immediately after the modification request if this request is made less than 8 weeks before arrival.
• If the client changes their stay dates to a cheaper week, the initial amount will be retained, and no refund will be issued. The client agrees to pay the remaining balance 8 weeks before arrival.

Applies in summer:

• If the client decides to extend their stay, they must pay the difference immediately after the modification request if this request is made less than 8 weeks before arrival.
• If the client decides to reduce the number of nights already booked, the "Cancellation Policy" section will apply in case of partial cancellation of the reservation. The client agrees to pay the remaining balance 8 weeks before arrival.

9. UNFORESEEN EVENTS LEADING TO A RESERVATION MODIFICATION

This section applies when an issue arises with the accommodation reserved by the client, such as a water/electricity outage, heating system failure, or any other situation that could negatively affect the client’s stay.

The company will do everything possible to ensure the client can use the reserved accommodation under optimal conditions. Otherwise, the company reserves the right to relocate the client if it deems the problem encountered may negatively impact their stay.

• If the company has another property available, it will be offered to the client. If the client chooses accommodation with a higher rate than the original reservation, they must pay the additional costs.
• If the company is unable to relocate the client or if the client does not accept any of the company’s proposals, the company will refund the full amount already paid by the client.
• The company is not responsible for any ancillary costs incurred by the client, such as transportation.

10. FORCE MAJEURE OR LIABILITY IN EVENTS BEYOND THE COMPANY'S CONTROL

The company cannot be held responsible for events beyond its control, such as water, electricity, or telephone outages, surrounding construction, political disturbances, decisions made by foreign governments, terrorist activities, poor weather conditions, strikes, ash clouds, natural disasters, etc. This also applies to restricted services due to heavy snowfall, strikes, or other natural causes.

11. TRAVEL INSURANCE

The insurance offered by the company during booking is an insurance coverage in partnership with Trustiway® Insurance.

Trustiway® Insurance is a paid service that provides compensation in specified circumstances, such as insufficient snow, excess snow, illness, and other justified causes.

This insurance must be added at the time of the initial booking and is subject to the acceptance of the Trustiway® Insurance terms and conditions, which are available for consultation on the company’s website prior to booking. It is important for the client to add this coverage during the initial booking as it cannot be added afterward.

It is essential to note that additional products added are only covered if they are added at the time of the initial booking. Any additions made after the initial booking will not be eligible for coverage.

This insurance applies during the ski resort's opening period in Les Gets/Morzine.

We highly recommend that clients take out appropriate travel insurance for the duration of their vacation. This insurance should cover, among other things:

• Emergency medical expenses, including mountain rescue, ambulance costs, and repatriation.
• Cancellation or interruption of your trip.
• Personal liability, including damage caused by the client or their group to the property they are staying in, excluding any clause limiting the actions of a travel companion who is not family. This must include the Group Leader's contractual liability for the actions of the entire group.
• Travel delays and transfer costs, including additional expenses incurred due to delays.
• Coverage for activities the client is likely to engage in, especially in winter: on-piste and off-piste skiing with or without a guide. In the summer, if the client plans to mountain bike, they must ensure the insurance covers such activities.

The insurance should cover the period from the date of booking until the last day of the trip and should not allow the insurer to cancel except in unusual circumstances, such as fraud or misrepresentation. It must not require reimbursement from the company.

If the client does not purchase appropriate insurance, the company will not be responsible for any costs incurred due to cancellation or interruption of the stay, and no claims will be considered against the company due to the client's failure to meet this condition.

The company cannot be held responsible for weather conditions.

12. CHECK-IN AND CHECK-OUT TIMES

The company guarantees that all accommodations will be ready by 4:30 PM on the client’s arrival day. The client may access the reserved accommodation once confirmed by the company.

The company cannot guarantee in advance that the accommodation will be ready before 4:30 PM. However, if the accommodation is ready earlier, the company reserves the right to allow early check-in for the client.

Depending on the time of arrival, either an agent will communicate the property access code to the client, or the access codes and all necessary information will be sent via email for autonomous check-in. A company agent will contact the client to organize the check-in formalities later.

If a group member arrives before the Group Leader and wishes to access the property, this person will assume full responsibility for the reservation and the applicable conditions. This includes signing the arrival document confirming the property is in good condition, adhering to all cleaning conditions, paying the security deposit, and taking responsibility for the property.

The entire group must vacate the property by no later than 10:00 AM on the day of departure.

13. SECURITY DEPOSIT: NEGLIGENCE, DAMAGE, LOSS OF KEY, OR OUTSTANDING PAYMENTS

The security deposit is made in the form of a bank pre-authorization. This is not a charge on the client’s bank account; the amount is blocked by the bank. This pre-authorization may be used by the company to cover any damage, negligence, breakage, loss of key, or outstanding payments. The legal period for canceling the deposit is 30 days and is done automatically by our bank.

For any damage discovered after your departure, we will contact you via email and/or phone to inform you of the cost. If you are unable to contest, we will charge the damage or missing items against the security deposit taken at check-in.

The pre-authorization will be made on the Visa or Mastercard of the client or the first person in the group who occupies the accommodation reserved by the Group Leader.

The company advises the client to ensure their bank card has sufficient authorization and a sufficient limit for the security deposit. If the company is unable to take the security deposit, it reserves the right to deny access to the property to the entire group without any refund.

If the client arrives in France from abroad, it is advisable to inform their bank of the card’s use in France.

The security deposit amount ranges from €500 to €3000, depending on the reserved property. The exact deposit amount, which will be required from the client upon arrival, is indicated in the reservation notification.

14. CARE OF THE CHALET/APARTMENT

The client is required to respect the accommodation they have reserved and maintain it in good condition. It is forbidden to walk inside the property with ski boots or bring bicycles indoors.

It is strictly forbidden to smoke inside the properties. If the company finds cigarette butts in the private outdoor area of the property, additional cleaning fees will be charged and deducted from the deposit.

Upon arrival, the client must sign a document (in paper or electronic format) confirming that the accommodation is in good condition. Otherwise, any items not in good condition must be listed. The client is responsible for returning the accommodation in its entirety to the company after signing this document.

The client is responsible for all keys provided. Key boxes located at the entrances of the accommodations are designed so that keys can be left inside to avoid loss. In case of loss of an accommodation key, €50 per lost key will be deducted from the deposit. If a garage key is lost, the company will communicate the replacement cost to the client, and it will be deducted from the deposit.

Any damage to the accommodation or its contents will be charged to the client and deducted from the deposit.

The client is required to leave the accommodation in a reasonable state as explained in the accommodation manual available on the client dashboard after booking.

15. SECURITY AND PERSONAL BELONGINGS

The client is responsible for the security of the property at all times as soon as they are in possession of the keys. The same applies to the secure keeping of all personal belongings on the property. The client must ensure that the exterior doors and windows are closed and locked when leaving the accommodation.

The company cannot be held responsible for lost items. Any items lost in the chalets are not the company’s responsibility, and found items will be kept for three years before being donated to charity.

The deposit of luggage or personal belongings in the company's premises is possible upon request only. This service is offered before entering the accommodation as well as after departure. All luggage and personal belongings remain under the client’s responsibility, even within the company’s premises. The company cannot be held responsible for the loss or theft of personal belongings. This service is offered to the client but cannot be guaranteed without prior request.

However, in the case of items forgotten on the premises by the client, the company will do its best to return the belongings. The request must be made via email by the client. The cost of the return, at the client's expense, will depend on the item and the destination. Only the shipping cost will be charged to the client by the company.

The company advises the client to ensure that all their personal belongings are covered by their travel insurance.

16. CHECK-IN/CHECK-OUT INSPECTION

An inspection of the property will be carried out both upon the client’s entry and exit. The company ensures that any existing issues or ongoing repairs are listed in advance to be communicated to the client.

The client must carry out a self-inspection of the property. This means that any broken or damaged items must be reported to the company via email within 24 hours of arrival. Without feedback from the client, after this period, no complaints will be considered, and damaged items will be charged to the client and deducted from the deposit.

Before departure, the client must inform the company of any broken, damaged, or missing items. The company takes into account normal wear and tear and will show leniency in certain situations.

17. COMPLAINTS

All complaints must be made by the client as soon as possible so that the company can intervene quickly.

The company ensures that all accommodations are clean upon the clients’ arrival. If the client finds any shortcomings, they must inform the company promptly so that the company can address them as soon as possible.

The following procedure must be followed:

• Any problem must be reported to the company by the client within one hour of arrival. The first member of the group to enter the accommodation must also follow this rule. Any cleaning issues reported after this time will not be accepted.
• Any other problem must be reported within 24 hours of the first group member's arrival.

Once the company has been contacted, a staff member will visit the property to address the issue(s) as soon as possible.

If the client refuses to allow the company access to the accommodation for any reason, the complaint will be considered invalid.

Some response times are unavoidable, for example, when the request requires the intervention of an external service provider or artisan, or the purchase of specific equipment. The company cannot be held responsible for any damage, loss, or problem not reported immediately, especially if it is raised during the departure inspection.

18. CLEANING

All bookings now include cleaning fees within the accommodation cost. This means that the client will benefit from end-of-stay cleaning at no extra charge.

Visitor Responsibilities – Departure Tasks
Although mandatory cleaning fees cover most of the cleaning work, the company asks clients to complete the following tasks before departure:

• Trash removal: All trash must be removed from the chalet/apartment and taken to designated local collection points ("Poubelle").
• Bed linen: If the client rents bed linen and towels through the company’s services, they must remove the sheets from the beds and place all used linens in the provided bags. Pillows and duvets should be left neatly on the beds.

While no additional deep cleaning tasks are required beyond these two, we kindly ask that the property is left in a generally tidy condition, with dishes cleaned, furniture in place, and no excessive mess.

Failure to Comply with Departure Tasks
Although full cleaning is now included with every booking, failure to complete the two previously mentioned departure tasks (trash removal and stripping the beds) may result in an additional charge of €100 to cover the extra work and will be deducted from the deposit.

19. ADDITIONAL SERVICES

All additional services offered by the company must be added by the client via the client dashboard, and the invoice will automatically be updated for review.

• Linen hire and bed preparation: Linen packs are charged per person, including made-up beds on arrival and a complete set of towels per person (one large towel, one small towel, one bath mat).
• Baby equipment: Includes a travel cot with bedding and pillow, a small bath towel, a high chair, and safety gates positioned only at the top of the stairs.
• Bakery delivery: This is a delivery service, not a breakfast service. Bread and pastries are charged at the purchase price from our village supplier. We only charge for delivery and the applicable VAT.
• Bathrobes and towels for hot tubs: Available only for properties with a hot tub.
• Additional cleaning charged by the hour: Upon request, it is possible to arrange extra cleaning during the stay.
• Ski passes: Chalets1066 and SAGETS have an agreement to provide ski passes. The passes are delivered to the property upon arrival.
• Toiletry travel kit: A complete toiletry kit is placed in the accommodation upon arrival.

 

20. LINEN: ADDITIONAL INFORMATION

If you book the linen service through our services, we ask that you complete the room configuration on your online client dashboard via the link sent in one of the automated emails requesting this information.

You can modify the additional products and room configuration up to 3 days before arrival on your client dashboard. Any changes made within 3 days before arrival will incur additional fees.

If the information is not completed 3 days before your arrival, we cannot guarantee that the beds will be made upon arrival; however, the linens will still be delivered. In this case, no refund will be issued.

Any request for linens made within 3 days before arrival will result in additional fees for the linen pack, and while the linens will be delivered to the property, the beds will not be made.

If you have opted for the linen service through our company (bed linen, towels, tea towels, bath mats), at the end of your stay, we ask you to gather everything in the provided bags.

All items included in a linen pack must not be used outside.

Rented bed linens or towels must not be used to clean bicycles or ski equipment. If they are, additional cleaning fees will be charged and deducted from the deposit.

Please do not use the blankets and pillows without covers, and never use them outside the beds.

If the property is equipped with a hot tub, you must not use the provided bath towels or hand towels after using it. Please either bring your own towels or rent hot tub towels from our team.

Items automatically provided without booking the service:

• One tea towel and one kitchen glove
• One roll of toilet paper per bathroom
• Dishwashing liquid and a sponge
• Basic cleaning products

All other items must be provided by the client.

21. OTHER SERVICES AND VAT

Accommodation with para-hotel services included in the price:
For these properties, para-hotel services are included in the rental price. This means that VAT at the rate of 10% is applied to the rental amount.

• Included services:
  • Reception on arrival with explanations, a tour of the property, services, and the resort of Les Gets.
  • Linen (sheets, a complete towel set, bath mats, tea towels) with beds made upon arrival.
  • Mid-week cleaning, including beds made up.
  • Mid-week change of towels
  • End-of-stay cleaning.

Accommodation with para-hotel services offered but not included in the price:
For these properties, para-hotel services are offered but not included in the basic rental price. If the client wishes to benefit from these services, they must add them via the client dashboard.

• Basic services included:
  • Reception on arrival with explanations, a tour of the property, services, and the resort of Les Gets.
  • End-of-stay cleaning.
• The para-hotel services offered as optional extras (and to be added via the client dashboard) are charged separately:
  • Linen (sheets, a complete towel set, bath mats, tea towels) with beds made upon arrival.
  • Mid-week cleaning including beds made up.
  • Mid-week change of towels. 

Clients who add these services will benefit from a VAT rate of 20% on the services.

It will also be possible to add other services offered by the company and available on the customer dashboard. In this case, the applicable VAT will apply to these other services.

Mid-week cleaning including beds made up and a mid-week change of towels must be booked on the dashboard at least 7 days before arrival.

Accommodation without para-hotel services included or offered:
For these properties, no para-hotel services are included or offered in the base rental price, so no VAT is applied.

• Services included:
  • Reception on arrival with explanations, a tour of the property, services, and the resort of Les Gets.
  • End-of-stay cleaning.

Other services can be booked via the client dashboard. Some services must be booked directly with the company's service providers.

22. TELEVISIONS AND OTHER APPLIANCES

All accommodations are equipped with televisions. The client must not attempt to reprogram the television and should seek assistance from the company. It is important to note that reception of some channels may not always be possible.

In case of problems, every effort will be made by the company to resolve them.

Regarding other electrical equipment (dishwashers, washing machines, heaters...), the company ensures they are in working order before the client’s arrival. If a malfunction occurs, the company will do its best to replace the defective equipment as soon as possible.

Some response times are unavoidable, for example, when the request requires the intervention of an external provider or artisan, or the purchase of specific equipment.

23. INTERNET/WIFI ACCESS

Most chalets and apartments have Internet/WiFi access, as indicated on our website. If not, 4G keys are installed in the property to guarantee internet access for the client.

The company ensures that Internet/WiFi access is functional before the client’s arrival. If malfunctions occur or if the client experiences connection interruptions, this cannot be grounds for a refund, but the company will do its best to address the issue.

24. HOT TUBS

Some accommodations have hot tubs. The client and their group are asked to follow the recommendations provided in the accommodation manual available on the client dashboard. These recommendations are provided to ensure the health and safety of clients.

The hot tub will be checked every two days during the client’s stay. During each visit, chemical levels will be adjusted as needed.

It may be necessary to change the water in the hot tub for health and safety reasons. If this is required, the client is informed that the hot tub will be unusable for approximately 24 hours. The company cannot be held responsible for any problems caused by improper use.

The Provider's liability cannot be engaged in the event of failure or improper use of the hot tub due to a technical breakdown or the need to stop its operation for safety or hygiene reasons. Nor can it be engaged in the event of an inability to use the hot tub due to electricity, water, or gas service interruptions caused by local authorities or the Provider. As a result, no discount or rebate will be provided by the Provider.

25. INTERNET REVIEWS AND SOCIAL MEDIA

In the event of defamatory comments, legal proceedings may be initiated, and the client may incur fines of up to €12,000.

If a problem is reported via social media or other public platforms by the client without first informing the company, the company, therefore, has no opportunity to respond, and the client agrees to compensate the company according to the aforementioned procedure.

26. DISCOUNTS FOR REGULAR CLIENTS

After the client’s departure, the company offers all returning clients a discount code for their next reservation. To benefit from this discount, the client must book online and use the discount code provided at the end of their previous stay. It is not possible to apply a discount retroactively.

27. REGULATIONS

These terms and conditions are governed by French regulations in force at the time.