FAQs

The village of Les Gets is less than half an hour from the Autoroute Blanche motorway, making it quick and easy to reach the resort.

Les Gets is about an hour's drive, depending on snow conditions, from Geneva Airport. From Geneva Airport, you can either take a transfer or hire a car.

The nearest station is in Cluses, from where you can take a SAT bus. Please check the bus route available for the period of your stay.

Do not worry, you will receive the codes by text message to access the accommodation independently as soon as the property is ready.

Check-in is from 4.30 pm. As soon as the property is ready, you will receive a text message confirming your arrival in Les Gets, followed by all the access codes. Please ensure that the telephone number provided on your booking is the one you will be using in Les Gets. Your property may be ready a little earlier, but we cannot guarantee this in advance. Please wait until you receive the text message.
If you would like a physical welcome, please let us know at least 5 days before your arrival; otherwise, you will be arriving independently. 
You will find all the information you need about accessing your property in the manual, available once you have made your pre-booking in the customer dashboard.

You may place an option on a property for 48 hours.

Payment of a 30% deposit (if booking more than 8 weeks before arrival) or payment in full (if booking less than 8 weeks before arrival) will confirm the booking.

If payment is not received within 48 hours, the booking will be automatically cancelled from our system. You will automatically receive an email confirming that the booking has been cancelled.

If necessary, we can sometimes extend the option by an additional 24 or 48 hours. Please contact us.

You can make a booking via our online booking system by selecting your dates of stay.

If you confirm your choice, a 48-hour pre-booking will be created to give you time to think about it and then make the payment that will confirm your booking:

• Bookings made more than 8 weeks prior to arrival: 30% deposit
• Reservations made less than 8 weeks prior to arrival: 100% of the total amount

You can pay the deposit directly when you create your booking, by logging into your account or using the link in the email you received when you created the booking.

If you require assistance, please do not hesitate to telephone us during office hours.

Two payment options:

• Online payment: allowing immediate confirmation of your booking (highly recommended)
• Payment by bank transfer: This may take longer to be received by the agency. It is therefore advisable to ensure that the 48-hour deadline has not passed before your payment is received to avoid automatic cancellation by our system.

For bookings made more than 8 weeks prior to arrival: a 30% deposit is payable within 48 hours of making the pre-booking.

For bookings made less than 8 weeks prior to arrival: the full amount is due to confirm the booking.

If the requested amount has not been paid within 48 hours, our booking system will automatically cancel your pre-booking.

You will receive an email stating that the pre-booking has been cancelled.

However, if you still wish to make a booking and the property is still available, the quickest way is to return to the website and rebook the accommodation. If our office is open, please contact us, and we can reactivate the cancelled pre-booking with a single click.

Most of our chalets and apartments are booked from Saturday to Saturday during the winter season. In summer, stays are possible from 4 nights onwards, and you are free to arrive and depart whenever you wish.

However, some accommodations may offer short stays or flexible stays during the winter. These periods generally cover the months of January, March, and April (excluding holiday periods, Christmas and New Year's Eve, and February school holidays). They are not offered by default; we announce them based on bookings.

All information is communicated via our newsletter, our website, and our social media channels — please subscribe to be the first to know.

Please refer to the ‘Cancellation’ section of our terms and conditions. 

Duvets and pillows are provided. We also provide tea towels, oven gloves and pot holders.

Regarding bed linen and towels, please check whether this service is already included in your booking. If not, we offer additional linen packs which include: beds made on arrival, one set of towels per person (large towel, small towel and one bath mat per bathroom).

A basic hairdryer is available in all properties.

We provide a raclette grill and a fondue set in sufficient quantities for the maximum capacity of the accommodation. We do not provide stone grills or crepe makers.

We ask all guests to complete a security deposit online before arrival. This is not a payment — it’s a temporary hold on your card, just like when you rent a car or check in at a hotel.

• No money is charged unless damage is reported after your stay
• The hold is automatically released within 30 days
• If there is any issue, we will contact you before taking any action

This process saves time at check-in and ensures a smoother arrival experience.

An emergency number is available in the property manual on your online account. This number should only be used outside of office hours. However, we are unable to deal with medical emergencies. Please contact the fire brigade or the emergency medical services.

Each property has cleaning products such as dishwasher rinse aid and salt, washing-up liquid, household cleaner and toilet gel. We also provide you with a few dishwasher tablets, one roll of toilet paper per toilet, a cloth and a bin bag to get you started during your stay. No food products are provided.

If the password re-set does not work, or you cannot log in, this is because the cache on your computer/device is holding your old password or the settings on your browser are such that cookies are not allowed*.

The solution is for you to check that cookies are allowed ( and if not change the settings to allow them) and then do one of the following:

1. Use a different browser which you have not used before to log into our web site.
2. Clear the cache AND cookies in your browser.
3. Open a private window for your browser ( this is an option when you open the browser), with a private window, history and cookies are then not saved.

For more details on how to clear cache and cookies and also to manage cookies, please see the following links:

• Cleaning Cache and Cookies on Chrome - desktops and mobiles ( all types)
• Clearing Cache and Cookies on Safari on Mac and iPhone
• Managing Cookies on Mac
• Clearing Cache and History on Mac
• Clearing Cache on FireFox
• Clearing Cookies on FireFox

*The number of cyber-attacks has increased significantly this year and for this reason, we have moved our website to a higher security server. This means our website will be more sensitive to any possible security risk. Whilst the process above may take a little time, we are ensuring your security.

There is complete flexibility with meal delivery and private chef services.

We recommend that you consult the dedicated page on our website by clicking here and contact the relevant service providers directly. Please note that we will not act as an intermediary between you and the service provider you have chosen. We remain available to advise you if necessary.

There are many advantages to booking full board accommodation and chef services separately:

You pay the chef directly: Our partners for meal delivery and chef services are all local businesses with whom we have established relationships over many years. You pay them directly; we do not take a margin on this service.

Choice of service level: Meal delivery, standard home chef service, high-quality restaurant service. You choose exactly the level and price you want.

You are guaranteed quality service: all the chefs we recommend are qualified to offer you the best possible experience.

For more details of the benefits of booking with Chalets 1066 and a separate chef or services.

For more details of Catering services.

When the chalet or flat has a fireplace or wood-burning stove, sufficient firewood will be provided for your stay. Please note that we do not provide kindling (small pieces of wood) or firelighters. You can purchase these items at local supermarkets.

You have two options for booking your ski equipment:

• You can visit one of the shops in the village.
• You can choose to have your equipment delivered directly to the property.

Depending on the dates of your stay, please do not hesitate to book your equipment in advance.