19 December 2025

How to Pay Your Online Security Deposit

Paying your security deposit is quick and secure. This short guide will walk you through the steps to complete the pre-authorisation for your chalet. No money is charged unless needed, and we’ll always contact you first.

How to Pay Your Online Security Deposit

To secure your chalet booking, you will need to complete your security deposit online.

This is a pre-authorization (not a payment) and will be automatically released within 30 days after your arrival unless damages are reported.

Step 1: Log in to your Customer Dashboard

 

Step 2: Find your upcoming reservation

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  • Go to the section titled "Upcoming Reservations"
  • Click on the reservation that shows "Security Deposit: Pending"

Step 3: Click on the green button "Secure my deposit"

  • This button will redirect you to the confirmation page ( it says retry on the screenshot because there were a few tests before...)

Step 4: Confirm your details

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  • Check your reservation ID, chalet name, and deposit amount
  • Tick the two boxes:
    • I accept the Terms and Conditions
    • I understand that if I do not report any issues within 24 hours of arrival, the property will be considered in good condition

Step 5: Click on "Confirm and Proceed to Pre-Authorization"

  • You will now be redirected to the secure Up2Pay payment gateway

Step 6: Choose your card type and enter your card details

Screenshot 2025 12 19 at 16.54.25

Screenshot 2025 12 19 at 16.55.33

  • Fill in your credit card number, expiry date, and security code (CVV)
  • Click on "Validate"

Step 7: Bank Validation & Done!

  • You will have to go through your bank verification process ( 3DSecure). Please check your bank app.
  • When the verification is done, you will see a confirmation page.
  • A temporary hold (not a charge) has been placed on your card.
  • The deposit will be automatically released 30 days after arrival, or earlier on request.

If there is any issue, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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